UK

• Free UK Delivery On Orders over £30
• UK Next Working Day Delivery - £3.95

- Delivery time: 1 working day
- Trackable service by Royal Mail
- Eligible for FREE UK DELIVERY when you spend over £30.
- We ship Monday to Friday except on UK Bank Holidays.
Orders must be placed before 3pm to ensure next working day delivery.
- Please note orders made after 3pm Friday and anytime on Saturday / Sunday will be packed and sent on Monday for a Tuesday delivery. 
- We are unable to change your delivery address once an order has been dispatched.

EUROPE (WITHIN EU)

• Europe (Within EU) Tracked Delivery (3-5 Working Days) - £8
• Europe (Within EU) Tracked & Signed For Delivery (3-5 Working Days) - £10

- Delivery time: 3-5 working days.
- Trackable service by Belgium Mail.
- We ship Monday to Friday except on UK Bank Holidays.
- We are unable to change your delivery address once an order has been dispatched.
- A signature is required on delivery for "Tracked & Signed For" services.

EUROPE

• Europe Tracked Delivery (3-8 Working Days) - £12
• Europe Tracked & Signed For Delivery (3-8 Working Days) - £15

- Delivery time: 3-8 working days.
- Trackable service by Belgium Mail.
- We ship Monday to Friday except on UK Bank Holidays.
- We are unable to change your delivery address once an order has been dispatched.
- A signature is required on delivery for "Tracked & Signed For" services.

USA & CANADA

• Free USA Delivery On Orders over £100
• USA & Canada Tracked Delivery (5-7 Working Days) - £10
• USA & Canada Tracked & Signed For Delivery (5-7 Working Days) - £12.95

- Delivery time: 5-7 working days.
- This is a fully tracked postal service.
- Eligible for FREE USA DELIVERY when you spend over £100.
- We ship Monday to Friday except on UK Bank Holidays.
- We are unable to change your delivery address once an order has been dispatched.
- A signature is required on delivery for "Tracked & Signed For" services.

REST OF WORLD

• Rest of World Tracked Delivery (5-8 Working Days) - £17
• Rest of World Tracked Delivery & Signed For (5-8 Working Days) - £20

- Delivery time: 5-8 working days.
- This is a fully tracked postal service.
-We ship Monday to Friday except on UK Bank Holidays.
- We are unable to change your delivery address once an order has been dispatched.
- A signature is required on delivery for "Tracked & Signed For" service

EXTRA INFORMATION

We will deliver goods ordered by you as soon as possible to the address you give us for delivery within 1-8 working days depending on the delivery location. Information on delivery lead times is listed above. 

Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery.

If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "unchecked". Failure to do so may affect any warranty claims that you make thereafter.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us via our contact form of the problem within 7 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 1-8 working days of the date on which you ordered them, we shall have no liability to you unless you notify us via our contact form of the problem within 10 working days from the date on which you ordered the goods.

DUTIES & TAXES

Import Duty Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you are agreeing to pay any such duties which may be imposed by your country's government.

If you refuse to pay any Import Duty, Tax or VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the products and any Import Duty, Tax, VAT or penalty imposed by your government.

POLICY & TERMS

By placing an order at Spill The Tea you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Spill The Tea. This also applies to any shipments that are refused by you at delivery.